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Return Policy | Aeroconn Interconnect Solutions
Customer Returns & RMA

Return Policy

Our return process is designed to provide a clear and structured procedure for customers seeking to return products supplied by Aeroconn Interconnect Solutions.

Aeroconn Interconnect Solutions normally accepts eligible return requests made within 30 days from the date of shipment, subject to the terms, conditions and applicable commercial agreements governing the order.

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30-Day Return Window

Eligible return requests should normally be submitted within 30 days from the date of shipment.

RMA

Prior Authorization Required

Products must not be shipped back without prior written Return Material Authorization approval.

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Inspection & Verification

Returned products are subject to inspection and verification before final acceptance.

01

Return Eligibility

Products may be eligible for return when a request is submitted within 30 days from the date of shipment, subject to Aeroconn Interconnect Solutions applicable terms and conditions.

Only products originally supplied by Aeroconn Interconnect Solutions are eligible for return. Products that were not supplied by Aeroconn will not be accepted and may be quarantined and returned to the customer.

Important

By returning a product, the customer confirms that the product was purchased from Aeroconn Interconnect Solutions and has not been substituted, in whole or in part, with an identical or similar product obtained from another supplier, manufacturer, distributor or other source.

Unless the return relates to a suspected manufacturing defect or another condition specifically accepted by Aeroconn, returned products should be unused and in their original packaging.

02

Products Not Eligible for Return

The following products are generally not eligible for return unless otherwise agreed in writing by Aeroconn Interconnect Solutions:

NCNR (Non-Cancelable / Non-Returnable) products
Customized or specially manufactured products
Products supplied against specific customer requirements
Products governed by a separate Purchase Agreement
Products governed by a separate commercial agreement
Products not originally supplied by Aeroconn
Commercial Terms May Apply

Where a specific quotation, purchase order, purchase agreement, warranty, or other written commercial agreement contains separate return provisions, those provisions may govern the applicable transaction.

03

Manufacturing Damage or Defect

A return claimed on the basis of manufacturing damage, manufacturing defect, or a quality-related issue is subject to prior inspection, verification and written acceptance by Aeroconn Interconnect Solutions.

Submitting a Defect Claim Does Not Automatically Approve a Return

A customer’s identification or claim of manufacturing damage or defect does not, by itself, constitute approval for return. Aeroconn will determine whether the reported issue is attributable to a manufacturing or quality issue originating from Aeroconn.

Aeroconn Interconnect Solutions reserves the right to evaluate the reported condition and determine whether the issue falls within the applicable product, warranty and commercial terms.

04

Conditions That May Exclude a Return

Returns may not be accepted where inspection determines that the reported damage or defect resulted from conditions occurring after delivery, including:

  • Improper handling
  • Improper installation
  • Improper storage
  • Transportation-related damage after delivery
  • Unauthorized modification or alteration
  • Misuse or improper application
  • Contamination
  • Electrical or mechanical damage caused after delivery
  • Normal wear and tear
  • Other conditions not attributable to Aeroconn’s manufacturing or quality process
ESD & Moisture-Sensitive Products

ESD-sensitive or moisture-sensitive products must not be opened, handled or repackaged except under appropriate controlled conditions.

05

Return Material Authorization (RMA)

Customers must obtain a Return Material Authorization (RMA) from Aeroconn Interconnect Solutions before shipping any product back.

Do Not Ship Without an RMA

Products returned without prior written RMA approval may be rejected and returned to the customer at the customer’s cost.

1

Submit an RMA Request

Provide the required order, product and issue information to Aeroconn.

2

Review & Evaluation

Aeroconn will review the request and, where applicable, request additional information or supporting documentation.

3

RMA Approval

If the return is approved for shipment, Aeroconn will provide the applicable RMA instructions.

4

Return Shipment

Ship the product only according to the instructions provided with the approved RMA.

5

Inspection & Final Resolution

Aeroconn will inspect and evaluate the returned product before determining the applicable resolution.

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Information Required for an RMA Request

To help Aeroconn evaluate a return request, customers should provide the following information:

RMA Request Checklist

Please include as much relevant information as possible when submitting your request.

Customer / Company Name
Sales Order / Purchase Order Number
Aeroconn Part Number
Quantity to be Returned
Invoice Number and Date
Reason for Return
Details of Reported Defect or Damage
Photographs / Inspection Reports
Other Supporting Documentation
07

Inspection & Final Acceptance

RMA Approval Is Not Final Return Acceptance

Aeroconn Interconnect Solutions will review the return request and, where applicable, inspect and evaluate the returned product.

Approval of an RMA authorizes the return shipment for evaluation. It does not automatically constitute acceptance of the customer’s claim.

Final acceptance of the return and determination of the applicable remedy will be made following inspection and evaluation, subject to the applicable commercial, warranty and product terms.

08

Return Shipping Requirements

Prepaid Return Shipment

Unless otherwise agreed in writing by Aeroconn Interconnect Solutions, approved return shipments must be prepaid by the customer.

COD Returns

Cash-on-delivery (COD) return shipments will not be accepted.

Packaging

Products should be packaged appropriately and, where applicable, in their original packaging to help prevent additional damage during return transportation.

Special Handling

ESD-sensitive, moisture-sensitive and other products requiring controlled handling should be returned in accordance with applicable handling requirements and RMA instructions.

09

Return Resolution

Following inspection and evaluation, Aeroconn Interconnect Solutions may, at its discretion and subject to applicable commercial terms, determine an appropriate resolution.

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Replacement
⚙
Repair
₹
Credit
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Other Appropriate Resolution

Certain products may require evaluation or return directly to the original manufacturer, depending on the product, applicable warranty terms, or nature of the reported issue.

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Product Warranty & Manufacturer Evaluation

Some products may be subject to manufacturer-specific warranty conditions, inspection procedures or return requirements.

Depending on the product and nature of the reported issue, Aeroconn may coordinate evaluation with the original manufacturer or authorized source.

Product-Specific Terms

Where a product is subject to separate warranty, manufacturer, purchase-order or commercial terms, those applicable terms may govern the handling and resolution of the claim.

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Important Customer Responsibilities

  • Verify that the product was originally supplied by Aeroconn Interconnect Solutions.
  • Submit the return request within the applicable return period.
  • Obtain written RMA approval before shipping any product back.
  • Provide accurate product, order and defect information.
  • Preserve original packaging and product identification where applicable.
  • Follow applicable ESD, moisture-control and special-handling requirements.
  • Package approved returns appropriately to avoid additional transportation damage.

Need to Request a Return?

Contact Aeroconn Interconnect Solutions with your order and product details to initiate an RMA request or to enquire about an existing return.

✉ sales@aeroconn.in 🌐 aeroconn.in
Policy Note: This Return Policy is intended to describe Aeroconn Interconnect Solutions general return and RMA process. Product-specific warranties, quotations, purchase orders, purchase agreements, commercial agreements, manufacturer requirements and other applicable written terms may contain additional or different provisions governing a particular transaction.